Self-banking: Access Bank launches AccessX

As part of its plans to provide highly rated  digital service to itcustomers through self-service banking, Access Bank Plc has launched AccessX that it termed an experience centre.
Giving explanation, bank said that the customers would have experience of a digital tour spanning from Artificial intelligence to Robotics, and Smart data.
It added that the centre is designed to demonstrate the best of its innovative solutions through self-service banking.
According to the bank’s Executive Director, Retail Banking, Victor Etuokwu,  AccessX is an additional touchpoint to back up our customers.
He said: “It is recognition of the fact that 90 percent of our transactions are engagement with the customers is digital and so those require support from us in some forms either on their cards, mobile apps or internet banking are given.
“As we are setting up this experience centre across the country, our customers will have a point of contact where they can get support, find out what is new on digital and get speedy service that is outside of the traditional branches.
“The traditional branches do have their place, they have something to support with but AccessX centre is 100 percent digital support.”
On other digital services customers can benefit from the AccesX centre, Daniel Akumabor, the Chief Technology Officer, Channels, said: “There are a lot of concepts and services we can afford customers and that does not mean that this is an exclusive place where we do all that.
“Customers coming in here can do a lot of things. They can resolve challenges, complaints, enquiries or requests across our digital channels. When they say digital channels, that stands for when there is a card, USSD, internet banking, mobile app are paramount for corporate customers.
“And as a bank, we are very innovative, we have a lot of our own solutions to the internet market, and we have things like face field, swift pages and merchant enquiries solution for our customers.
“As we roll out all those digital channels, we are able to satisfy them. This also gives opportunities for the customers to have full digital experience in channels we are all aware of and also it helps us get feedback to improve our channels and see the way the customers interact with our channels.”
On how accessible it is for customers, Akumabor added: “We know that our customers like to do things digitally and if they go to any of our branches for complaints, there would always be some things that they will need to refer to service engineer at the bank’s office and tell the customers something like this would be resolved in the next few hours.
“The reason they do that is they would refer the matter to somebody else who is going to work on it but when you walk in here that is not going to happen because the tech skits can do it on the spot.”

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