Prompt payment of claims remains our major commitment to customers- NSIA Insurance

The NSIA Insurance says that prompt payment of claims remained part of the company’s commitment to customers.

Mrs Ebelechukwu Nwachukwu, the NSIA Managing Director and Chief Executive Officer gave the assurance in a statement in Lagos, saying the company placed high value on integrity and professionalism.

“NSIA Insurance places high value on integrity and professionalism which is why the prompt payment of claims is a part of our commitment to customers.

“Proof of this is the payment of over N679 million in 2017 and N2.4 billion in claims settlement to our clients in 2018.

“This is in keeping with the commitment to render stellar customer service to clients and in line with our quality objectives to pay genuine claims within 48 hours following the receipt of the signed discharge voucher”, the CEO said..

According to her, NSIA has also launched a Group Life Insurance scheme which covers members of a group or organization, as either employees, club members ,society, association, church, mosque, among others.

Nwachukwu said the scheme provides financial compensation in the event of death of a member of the group.

She said Death, for this purpose, includes natural or accidental death , while the scheme operates on a 24-hour, world-wide basis.

The CEO also announced that the Insurance group had also diversified into Travel Insurance products and medical services package which covers medical expenses for sickness and injuries, emergency medical evacuation and repatriation.

Nwachukwu said that the medical package also covers repatriation of mortal remains to the home country, convalescence expense and dental treatment due to accident.

“The company prides itself as a provider of a unique Health Insurance policy which is provided in partnership with Hollard, one of South Africa’s largest independent insurance companies, and Cigna, one of the World’s leading providers of Health Benefits.

“This strong partnership makes it possible for the Insurance group to provide a robust health plan that gives employees access to quality healthcare in Nigeria, Africa and across the globe, depending on the package of choice within the plan,” she said.

NSIA Insurance Limited is a first-class composite insurance company driven by integrity innovation and professionalism.

The Insurance group offers a wide range of insurance services at competitive rates to meet the changing financial, investment and lifestyle needs of its corporate, commercial and individual customers.

NSIA Insurance Limited (Nigeria) is part of NSIA Participation currently in 12 African countries; Benin, Cameroon, Congo, Côte d’Ivoire, Gabon, Ghana, Guinea, Guinea Bissau, Mali, Senegal and Togo

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