Outage: MTN rewards subscribers with free airtime, data

MTN Nigeria has rewarded its subscribers with free data and airtime for national calls & SMS, as compensation for the outage witnessed on October 9, 2021.

This was confirmed from the messages the Telco giant via its Chief Executive Officer, Karl Toriola, shared with the subscribers on Sunday.

The CEO’s message was to apologise to customers who were affected by the outage and to notify them of the company’s decision to compensate them with free airtime and data.

Toriola in his message stated, “Dear Subscriber, we apologise again for the outage on October 9. This video message is for you to watch free of charge: bit.ly/message-from-karl.

“You’ve been refunded 1MB + N126.34 airtime for national calls & SMS valid for 14 days, till October 31. To check your balance, dial *556#.”

“In addition, time-bound subscriptions are being extended to ensure full value is delivered,” Toriola added.

In a press statement released by the company, Toriola apologised again to all MTN customers who were affected, while assuring of the telecom company’s commitment to providing reliable service.

“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” he said.

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