Med-view Airline has apologised to its Dubai and London bound passengers for any inconvenience caused by the cancellation of their flights.
The airline Chief Operating Officer, Michael Ajigbotosho, made the apology in a statement, on Thursday, in Lagos.
Some of the aggrieved passengers had, on Thursday morning, besieged the airline’s check-In counter, at the Murtala Muhammed International Airport, Lagos.
The passengers, on the Dubai and Gatwick-London routes, had accused the airline of frustrating their trips for over three days and prevented them from spending the holidays with their families.
Ajigbotosho, while expressing the airline’s regret, said that the incident was caused by the cancellation of its London to Lagos flight on December 22.
“Our flight VL 2101 out of London to Lagos on December 22, which had about 300 passengers on board, returned back to Gatwick after departure.
“This was a precautionary measure taken by the Pilot-in-Command (PiC), in line with the Aviation Standard and Recommended Practices.
“This led to cancellation of the flight, as the aircraft was declared AOG (Aircraft On Ground).
“The passengers were catered for; they were lodged in a hotel, and those who decided to go back home were also taken care of,” he said.
According to him, after the aircraft was declared AOG, the airline had to wait for a maintenance report and certification by expert after necessary checks.
Ajigbotosho said that this was further compounded by the holidays, thus the airline sought and got approval to operate a relief flight from both the Civil Aviation Authority (CAA) of Nigeria and the CAA of United Kingdom in Gatwick.
He said: “We attest to their full co-operation and we appreciate them.
“We announced to operate three flights, feeling the concern of all our passengers.
“On December 27, we positioned three aircraft after securing the approval of the CAA – including Nigerian authority.
“Disappointingly, due to the unruly behaviour of some Nigerian passengers, the Border Force had to intervene to support the operations for crowd control purposes.”